Reference

Terms and Conditions That Govern Your Account

These Terms and Conditions form the binding agreement between you and playrep whenever you open an account, deposit funds, or access any part of the lobby.

Applies to all account holdersCovers UPI, Paytm, PhonePe transactionsJurisdiction-dependent accessEffective from account creationSubject to periodic updates

explore the lobby Read FAQ

How These Terms Apply in India

playrep Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to playrep is permitted only where local law allows, and it is your responsibility to confirm that participation is lawful in your state or territory before opening an account. These Terms are governed by the laws of the jurisdiction under which our operating entity is

1
incorporated, and any dispute will be referred to that jurisdiction's competent courts. Payments processed through UPI, Paytm and PhonePe are subject to the transaction rules of each payment provider in addition to these Terms. We may update these Terms at any time; the revised version takes
2
effect as soon as it is published on this page, and continued use of the platform constitutes acceptance. If any clause is found unenforceable, the remaining clauses continue in full force.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms is unclear, or if you believe your account has been handled in a way that does not match what is written here, our support team is…

Live Chat Start a live chat session directly from your account dashboard. Our agents can clarify specific clauses, walk through your account status and log any formal dispute on your behalf during the conversation.

Email Support Send a detailed email to our terms compliance address. Include your registered account email, the clause in question and any relevant transaction IDs so the review team can respond with a documented answer within 48 hours.

Help Centre Our Help Centre hosts the current version of these Terms alongside plain-language explanations of each major clause. Search by keyword or browse the legal section to find answers before raising a formal query with the support team.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

These six points explain exactly what we collect, how we store it, and what controls you have over your account and data under these Terms.

Data We Collect

We collect the name, email address, phone number and payment details you provide at registration. Transaction records for UPI, Paytm and PhonePe deposits and withdrawals are stored for audit and dispute-resolution purposes as required by our operating licence.

Cookie Policy

Session cookies are used to keep you logged in and to remember your lobby preferences. Analytical cookies measure which sections you visit so we can improve navigation. You can disable non-essential cookies in your browser settings without affecting core account functionality.

Account Security

All account data is encrypted in transit using TLS and at rest using AES-256 encryption. We enforce two-factor authentication at login and flag unusual activity — such as login attempts from unrecognised devices — for manual review before access is granted.

Data Retention

Your account data is retained for a minimum period required by our operating jurisdiction's financial regulations. Once that period expires and your account is closed, personal data is deleted or anonymised. Transaction records may be retained longer for statutory compliance.

Who to Contact for Data Requests

To request a copy of the data we hold on you, or to ask for correction or deletion, email our data compliance team with your registered account email as subject. We aim to acknowledge all data requests within five working days and resolve them within 30 days.

Requesting Changes to Your Account

Changes to your registered email, phone number or payment method must be submitted through the Account Settings page and verified by two-factor authentication. We do not accept change requests submitted only by email without the in-platform verification step being completed.

Common Questions About These Terms

These questions cover the situations account holders most frequently raise when reading through these Terms. If your question is not addressed here, contact our support team via live chat or email for a documented response.

Access and participation depend on local law in your specific state or territory. It is your responsibility to confirm that using the platform is lawful where you are located. These Terms apply uniformly to all accounts but do not override applicable local legislation.

We publish all updates to this page and note the revision date at the bottom. We aim to send an in-app notification for material changes, but continued use of your account after an update is posted constitutes acceptance of the revised Terms, regardless of whether you received the notification.

Disputed transactions are frozen pending review. You can raise a dispute by contacting support with the transaction ID. We aim to complete reviews within 10 working days. During that period the funds involved remain on hold and are not available for withdrawal or further play.

Email our data compliance address from your registered email with the subject line 'Data Request — Account [your ID]'. We acknowledge requests within five working days and deliver a data export or written response within 30 calendar days of receipt.

We may suspend an account if we detect activity that breaches these Terms — such as multiple accounts or fraudulent payment attempts. You will receive an email at your registered address explaining the reason, the duration and the steps available to contest the decision.

Start a live chat session or send an email quoting the specific clause number and your account ID. Our compliance team reviews each case individually and provides a written response. If the error is confirmed, any affected funds or account restrictions are corrected within five working days.

All withdrawals — including those via PhonePe, Paytm and UPI — are governed by these Terms alongside the individual rules of each payment provider. Where there is a conflict, the more restrictive rule applies. Withdrawal processing times depend on your chosen payment method and identity-verification status.

Terms and Conditions That Govern Your Account

Reach Us About These Terms

Data Handling, Cookies and Account Security

Data We Collect

Cookie Policy

Account Security

Data Retention

Who to Contact for Data Requests

Requesting Changes to Your Account

Common Questions About These Terms

01 Do these Terms apply differently depending on which Indian state I am in?

02 Can playrep change these Terms without notifying me directly?

03 What happens to my UPI or Paytm transaction if there is a Terms dispute?

04 How do I request a copy of the personal data playrep holds on me?

05 Can my account be suspended under these Terms, and how will I know?

06 What do I do if I believe a clause in these Terms has been applied incorrectly to my account?

07 Are withdrawals via PhonePe covered by a separate agreement or by these Terms?

Related Pages